Our target
We build this site to WCAG 2.2, Level AA. That is the common standard for websites. We check the code against WCAG 2.2 AA and test with a keyboard and a phone.
This site partially conforms to WCAG 2.2 Level AA, which includes WCAG 2.1 AA. Partially means some parts may not fully conform yet.
Last updated: October 2026.
What we aim for
- Contrast. We aim for text that stands out from its background, on light and dark sections, and we check it. Status is written in words, not shown by color alone.
- Keyboard. We aim for every link, button and field to work by keyboard, and we test it. A clear orange outline shows where you are, even on dark sections.
- Big targets. We aim for buttons, menu links, tiles and form fields at least 44 pixels tall and wide, and we check them on a phone.
- Text size. We aim for text 13 pixels or larger. It grows when you zoom, and we check that the pages still work.
- Less motion. If your device asks for less motion, we turn animation off.
- Labels. Icons are decoration. The words next to them carry the meaning. We aim for each image to say what it is, or be marked as decoration, and we check them.
- Spanish. Every main page has a Spanish version.
- No overlays. We do not use accessibility overlay widgets.
Known limits
- Photo upload. Adding a photo to the quote form is hard on some older phones. Text us the photo instead.
- Other companies. Some links go to other companies: Google and our social profiles. We cannot fix their pages, but we can help you another way.
Report a problem
Is something here hard to use? Tell us. Call or text (510) 344-2741, or email eastbayphonemedic@gmail.com.
Deaf or hard of hearing? Use 711 relay, or text us.
You do not have to use the form. We can book your repair and give you a quote by phone or text.
Tell us the page and what went wrong. We read texts and quote requests every day. If we don't answer right away, we're on a repair. Sent after 10 PM? We reply in the morning. For an emergency, call us.